Our quality control process covers every stage: (1) Incoming material inspection — all raw materials and components are checked upon arrival; (2) In-process QC — random sampling during production to catch defects early; (3) Finished product inspection — 100% functional testing for electronic toys, AQL sampling for non-electronic toys; (4) Pre-shipment inspection — final random sampling before packing and loading. We welcome third-party inspection agencies (SGS, Bureau Veritas, Intertek) arranged by buyers.

Yes. We can provide existing EN71, ASTM F963, CE, RoHS, and REACH test reports for our standard product lines. If you require testing from specific labs like SGS, Bureau Veritas, Intertek, or TÜV, we can arrange testing at your request. Testing fees are typically borne by the buyer or shared depending on order volume.

Our facilities meet ISO 9001 quality management standards.We welcome buyer factory audits and can arrange factory visits

To receive a price quote, email us at sales@toysbase.com with your product selection (item numbers from our catalog or description of desired products), target quantity per item, packaging requirements, destination port, and any customization requests. We typically respond within 24 hours with a detailed EXW or FOB Shantou/Shenzhen quotation.

Product safety is our top priority. All products undergo physical/mechanical testing, chemical safety screening (heavy metals, phthalates), flammability testing (for plush/textile toys), and electrical safety testing (for RC/electronic toys) during development and production. We maintain traceable batch records for every order. In the unlikely event of a safety concern, we provide full traceability documentation and cooperate with buyers on corrective actions.

We accept T/T (Telegraphic Transfer) — typically 30% deposit to start production and 70% balance before shipment or against copy of shipping documents. For established business relationships, we also accept L/C (Letter of Credit) at sight. Paypal is accepted for sample orders. Payment currency is USD (United States Dollar). We also support Alibaba Trade Assurance for buyers who prefer platform-guaranteed transactions.

For stock products without customization, orders typically ship within 7–25 days after receiving deposit. For OEM orders with custom packaging or branding, lead time is 20–35 days. For ODM projects requiring new mold development, lead time ranges from 30–60 days depending on product complexity. We will confirm the exact timeline in your quotation.

Yes, we provide product samples for quality evaluation. Sample fees vary by product — we charge the ex-factory sample cost plus shipping. For standard stock samples, we typically ship within 2–3 business days after payment confirmation. Sample fees are refundable against your first bulk order. Contact us at sales@toysbase.com with your desired sample list.